Zastosowanie nowoczesnych narzędzi zarządzania w WUP jako odpowiedź na radykalne zmiany zadań i otoczenia organizacji

In this paper I recommend using business process management (BPM) and also some of the elements of quality management (TQM, ISO 9001 standard), which have been used effectively in managing business and public organizations. I propose that they can be used in WUP (Provincial Labour Agency), especially as the environment of WUP itself is undergoing changes regarding legal, client and stakeholders’ requirements.