Efekty budowania wizerunku marki poprzez serwisy społecznościowe - badanie opinii internautów pokolenia y

Social networking sites, in addition to the standard features of communication between members of the community, are also another channel to build brand image and shaping consumer buying behavior. SNSs allow the establishment of the so-called company profiles, enabling a continuous and interactive dialogue with customers or potential customers. This paper presents an analysis and assessment of the effects of becoming a fan of the brand by the person of generation Y in the light of empirical research.